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Right of Withdrawal

Information on the right of withdrawal for consumers

A consumer is any natural person who enters into a legal transaction for purposes that are predominantly neither commercial nor part of their independent professional activity.

Right of withdrawal

You have the right to withdraw from the contract within fourteen days without giving any reason.

The right of return applies exclusively in the situations prescribed by law (in accordance with § 312g para. 2 sentence 1 BGB). This excludes in particular contracts for the delivery of customized goods or goods individually tailored to personal needs (in accordance with Section 312g (2) sentence 1 no. 1 BGB).

The deadline for returns is fourteen days from the date on which you or a person designated by you, who is not the supplier, received the last item of an order.

To exercise the right to cancel, you must inform us (MB zwo GmbH, Köpenicker Chaussee 4 10317 Berlin, 030 21995200, of your decision to cancel this contract by a clear statement (e.g. a letter sent by post or e-mail). You can use the attached sample withdrawal form, but this is not mandatory. You can use the model withdrawal form or another clear declaration on our website (withdrawal form) electronically and send it to us. If you make use of this option, we will send you a confirmation of receipt of such a revocation without delay (e.g. by e-mail). To meet the withdrawal deadline, it is sufficient for you to send your notification of exercising your right of withdrawal before the withdrawal period has expired.

If you would like to use our .pdf form for revocation, you can download it here.

Consequences of revocation

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. For this refund, we will use the same means of payment that you used for the original transaction, unless we have expressly agreed otherwise with you. Under no circumstances will you be charged any fees for this repayment.

We may refuse to refund you until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earliest. You must return or hand over the goods to us immediately and in any case within fourteen days at the latest from the day on which you inform us of the revocation of this contract.

The deadline is met if you send the goods before the expiry of the period of fourteen days after receipt of the goods.

You only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for checking their condition, properties and functionality.


Customers are requested to notify the seller of the return shipment before returning the goods. In this way, they enable the seller to allocate the products as quickly as possible. We organize the collection of the articles. We will bear the costs for the return of goods that can normally be returned by post. You shall bear the direct costs for the return of goods which, due to their nature, cannot be returned by conventional post. The cost of such goods is EUR 89.

Customers are requested to avoid damaging or contaminating the goods. If possible, the goods should be returned to the seller in their original packaging with all accessories. If the original packaging is no longer in the buyer’s possession, other suitable packaging should be used to ensure adequate protection against transport damage and to avoid any claims for compensation due to damage caused by defective packaging.

MBzwo GmbH
Köpenicker Chaussee 4
10317 Berlin

HRB 188653 B

Amtsgericht Berlin (Charlottenburg)

USt-IdNr. DE 313306062
030 21995200



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Shipping options may vary depending on shipping address, time of order and item availability.
At the time of processing your order, we will show you the available shipping methods, the cost and the estimated delivery date.
Please note that deliveries are made only on working days.

Right of withdrawal

  • There is no right of withdrawal for custom-made goods.
  • Right of withdrawal within 14 days from receipt of the goods.
  • Revocation possible without giving reasons.
  • Notification of the seller about the revocation.
  • Refund of all payments, including delivery costs, within 14 days.
  • Duty to return the goods within 14 days after revocation.
  • More details available in the cancellation policy.

Further information on exchanges and returns as well as the right of withdrawal can be found under Withdrawal

Payment methods

At we offer the following payment methods. During the checkout process, you will have the opportunity to view and select from the available payment options for your order.

Prepayment (3% SKONTO)


Credit card


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